All of our salon and spa services are 100% guaranteed. If you are not satisfied with the quality of your services, please notify us within two weeks of your visit and we will gladly re-perform the service to your satisfaction.
We have reserved time especially for you. Please schedule your appointments accordingly. If cancellation is necessary, please notify us within a minimum of 24 hours prior to your appointment to prevent any additional charges.
Scheduling is designed according to service in order to alleviate waiting for appointments. Please be on time for your appointment so that we can maintain our schedule.
Details can normally accommodate walk-ins, when no particular stylist is requested. However, if you desire a specific stylist, appointments are recommended.
If the stylist you select is not available at the time you request, we would be happy to put you on our waiting list, just ask. In the event that another client needs to reschedule (which happens often), and an appointment becomes available, we will call you. However, we do recommend that you go ahead and schedule an appointment at the first available time slot and then have your name added to the waiting list.
Scheduling in advance really depends on the flexibility of your schedule. We always recommend that you schedule your next appointment prior to leaving. This will ensure that you have an appointment that works best with your schedule.
If you would like a specific time, day, and week rotation for each appointment we can make you a Standing Appointment. For example: every 4 weeks, on a Tuesday, at 5pm. We can book out your appointments for the next 3, 6, 12, or more months.
We make every effort to confirm your services via phone or email 48 hours prior to your appointment. Please be sure to keep us up to date on any phone # changes. If for any reason we are unsuccessful in contacting you personally—you can call us to ensure both you and your stylist that there have been no changes.
If you foresee that you may be late for your appointment, please call right away. Our staff will make every effort to accommodate you. However, it may be necessary to alter the scheduled service, or as a last resort, reschedule your appointment.
We recommend you arrive 15 minutes in advance of an appointment to ensure a relaxing experience.
Respectfully, keep cell phones and pagers to a quiet minimum as to avoid any interference and/or disturbance while you or other clientele are receiving servicing. Kindly turn off cell phones and pagers during spa treatments.
We do have a lost and found. We are not responsible for items that are lost, misplaced or stolen. It is best if you leave your valuables at home.
We accept cash, Visa, MasterCard, American Express, and Discover.
You are held accountable and responsible for any and all bank charges for returned checks as well as collection, attorney and court fees if any occur.
Refunds and exchanges must occur 7 days from original purchase date. Make-up, make-up brushes and hair brushes are non-refundable and non-exchangeable.
Our services are unique in that we provide our clients with options. Our salon's pricing structure offers our clients the opportunity to enjoy the Details SalonSpa experience at pricing levels that best suit their needs. These levels are the result of the staff's achievements, which are determined by their experience in our salon, knowledge of the business, level of advanced training they have received, and the client demand for their time and services.
Prices listed are 'starting prices' and may increase when more product, time, or detailed work is required. Prices, like life, are subject to change without notice. If you ever feel you would be more comfortable or better served by another member of our staff who might provide a fresh point of view, please let us know. Since we recognize that the correct staff/client match is important, we encourage our clients to try any one of our highly trained staff.
Details SalonSpa's policies are presented and provided in the spirit and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
We would love to hear any suggestions or comments you have that will enable us to serve you better.